Contact

Customer Care Team

Hello! We are located in California. Our customer care hours are M-F 9am - 5pm PST.

Have a question about your order, shipping, returns, product, or account?

Please visit our FAQs page for answers to the most asked questions.

 

Reach Us

Text: +1 669-247-7229

Email: admin@pivotproductdesigns.com

Feel free to use the contact form at the bottom of the page to reach us.

Please explain in detail the issue you may be experiencing and provide your email address, order number if applicable and the name linked to your Ripe Catch account so we may assist you!

Please allow up to 48hrs for a response. Thank you for your patience.

Contact Form

Intentional design

We create with intention. Our products solve real problems with clean design and honest materials.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.