Contact

Customer Care Team

Hello! We are located in California. Our customer care hours are M-F 9am - 5pm PST.

Have a question about your order, shipping, returns, product, or account?

Please visit our FAQs page for answers to the most asked questions.

 

Reach Us

Text: +1 669-247-7229

Email: admin@pivotproductdesigns.com

Feel free to use the contact form at the bottom of the page to reach us.

Please explain in detail the issue you may be experiencing and provide your email address, order number if applicable and the name linked to your Ripe Catch account so we may assist you!

Please allow up to 48hrs for a response. Thank you for your patience.

Contact Form

Intentional design

We create with intention. Our products solve real problems with clean design and honest materials.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Frequently asked questions
What is your return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, submit a request for return within 14 days of delivery for a refund.
Are any purchases final sale?

Any final sales items will be carefully marked before purchase.
When will I get my order?

You order will arrive between 2-6 business days depending on location and shipping method chosen. Once your order has shipped, you will receive an email with tracking information.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping rates vary based on destination, package weight, and the service you select at checkout. You will always know the shipping price before you purchase. Orders above $50 qualify for free ground shipping.