Contact Big Mike

Talk to a real person.

This isn't a faceless brand. When you reach out, you're reaching me — Big Mike — or someone on the small Pivot team. We read every message.

Customer Care Hours

We're based in California. Customer care responds Monday–Friday, 9 AM – 5 PM PST.

Got a question about your order, shipping, returns, a product, your account, or just want to say what's up? We've got you.

Quick note: most questions are answered on our FAQs page. Check there first — you'll probably find your answer in 30 seconds.

Reach Us

Email: support@pivotproductdesigns.com

Or use the contact form at the bottom of this page — we'll get back to you within 48 hours.

If you're writing about an order, please include:

  • Your email address
  • Your order number (if applicable)
  • The name on your Pivot account
  • A clear description of what's going on

The Fastest Way To Reach Big Mike: The Lives

If you really want to talk to me directly, come to a live show. That's where I'm there in real time:

Show up to a live. We see you. We answer you. We thank you.

Squishy Heart Foundation Instagram coming soon.

What do you stand for?

🖐🏼🖐🏼

We are The Squishy Hearted.

Every Pivot purchase supports the Squishy Heart Foundation. Real closets. Real kids. Real work.

Pivot Product Designs · pivotproductdesigns.com (flagship) · mediatowel.com (storefront)

@mediatowel on Instagram · Facebook · TikTok | @pivotproductdesigns on Whatnot | @media_towel on YouTube (Squishy Heart Foundation IG coming soon)

Contact Form

Intentional design

We create with intention. Our products solve real problems with clean design and honest materials.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Frequently asked questions
What is your return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, submit a request for return within 14 days of delivery for a refund.
Are any purchases final sale?

Any final sale items will be clearly marked before purchase.
When will I get my order?

Your order will arrive within 2–6 business days, depending on your location and the shipping method you choose. Once your order ships, you’ll receive an email with tracking information.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping rates vary based on destination, package weight, and the service you select at checkout. You will always know the shipping price before you purchase. Orders above $50 qualify for free ground shipping.