Product
What makes the Media Towel unique?
The Media Towel is crafted for modern fitness enthusiasts featuring built-in magnets for secure placement, a media pocket for hands-free viewing, and premium microfiber that’s ultra-absorbent and quick-drying.
Is it machine washable?
Yes! Wash in cold water with similar colors and air-dry or tumble-dry on low to keep your towel fresh and long-lasting.
Will the magnets affect my phone?
No, the magnets are safely encased and tested to ensure they won’t interfere with your phone or nearby electronics.
What sizes or colors are available?
Our current collection includes multiple color accents and stitching options. Follow us on Instagram for new drops and limited editions.
Where can I find setup help?
Please visit our Setup Guide page for step by step instructions and tutorial video.
Is the towel suitable for all types of workouts?
Yes, the Media Towel is perfect for weight training, yoga, cardio, cycling, and more.
How do I use the built-in media pocket?
Slide your phone or device into the media pocket, and the towel’s design keeps it at an easy viewing angle, perfect for watching form videos or following workout plans.
Where is the Media Towel made?
Our towels are responsibly designed in the U.S. and crafted with global manufacturing partners under strict quality control standards.
Is Media Towel patented?
Yes, we have design and utility patents. Any imitations are in violation of our patents.
Orders
How do I buy Media Towel?
Simply choose your favorite items, add it to your cart, and proceed through our secure checkout. You’ll receive an email confirmation once your order is placed.
Can I order more than one?
Absolutely! Many of our customers order multiple towels for home, gym, and travel use, or to gift to a workout partner.
When will I get my order?
You order will arrive between 2-6 business days depending on location and shipping method chosen.
Can I change or cancel my order once placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, email us within 1 hour of placing it and we’ll do our best to help.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
When will I receive my order?
Orders are processed within 1–2 business days and typically arrive within 1–5 business days depending on the shipping method you choose at checkout.
What do I do if I never received my order?
If your tracking shows “delivered” but you haven’t received your package, please double-check your shipping address and contact our support team. We’ll help investigate and resolve the issue.
Do you offer wholesale or bulk pricing for gyms and retailers?
Yes! We partner with fitness studios, gyms, and retail stores. Please fill out a Business Account application for bulk pricing and partnership opportunities.
How can I contact customer service if I have an issue with my order?
Visit our Contact page for ways to get in touch with us
Shipping
Does Media Towel offer free shipping?
We offer free shipping on all orders above $50. Free shipping will be reflected during checkout.
When will my order ship?
All orders are shipped within 1–2 business days after being placed.
How long will my order take to arrive once shipped?
Delivery typically takes 2–6 business days, depending on your selected shipping option and destination.
Where do you ship to?
We currently ship across the United States, with international shipping coming soon.
Do you ship internationally?
Not yet, but we’re working on expanding our reach. Stay tuned for updates via our email list or Instagram.
How much is shipping?
Shipping rates vary based on destination, package weight, and the service you select at checkout.
Can I update my shipping address after placing an order?
If your order hasn’t shipped yet, we can update the address. Contact us within 1 hour of placing order to make changes.
Will I get tracking information?
Yes! You’ll receive an email with tracking details once your order ships.
What delivery company do you use?
We partner with USPS and UPS for reliable, fast delivery nationwide.
What shipping methods do you offer?
We ship via USPS (Next Day Air, 2-Day Air, Ground) and UPS (Express and Ground). Choose the speed that fits your needs at checkout.
Where do you ship from?
All orders are shipped directly from our U.S. fulfillment center.
Returns
What is Media Towel’s return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, submit a request for return within 14 days of delivery for a refund.
How do I start a return?
To submit a return request:
Click the profile icon in the store's navigation, or go to the Request a Return and then request a return.
1. Log in to your account:
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.
How long does it take to process a refund?
Refunds are typically processed within 10 business days after we receive your returned item.
What should I do if I received a wrong or damaged item?
We’re sorry for the inconvenience! Email a photo and your order number to support@pivotproductdesigns.com of receiving your order, and we’ll send a replacement or issue a refund.
Is there a return or restocking fee?
To help cover the cost of inspection, repackaging, and restocking, we charge a flat $5 return fee (excluding damaged or incorrect items), the rest is on us.
Can I exchange for a different color or style?
We do not offer direct exchanges. The fastest way to ensure you get the color or style you want is to return your original order for a refund and place a new order. This helps us process your request quickly and keep our support streamlined.
Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
When will my card be charged for my order?
Your card will be charged immediately once your order is placed and confirmed.
Is my payment information secure?
Yes, all payments are processed through Shopify’s PCI-compliant and encrypted gateway, ensuring your personal and financial information remains fully protected. We never store or see your card details directly.
What should I do if my payment was charged but I didn’t get an order confirmation?
First, check your spam or promotions folder. If you still don’t see a confirmation email, contact support@pivotproductdesigns.com with your name and order details so we can verify and resend your confirmation.
Why am I getting an error when trying to pay with a valid payment method?
This can happen if the billing address doesn’t match your card, or if your bank flags the transaction for verification. Double-check your details or try another card. If the issue continues, contact us and we’ll help troubleshoot.
Do you offer gift cards or promo codes?
Yes! We periodically release discount codes and special offers. Subscribe to our newsletter for early access to upcoming promotions and product drops
Account
How do I create a Media Towel account?
Click the account icon at the top of our website and follow the steps to register with your email and password.
How can I make changes to the details on my account?
After logging in, go to My Account → Edit Profile to update your shipping info, payment methods, or password.
What if I can’t log into my account?
Try resetting your password using the “Forgot Password” link. If you still can’t log in, contact our team for assistance.
What if I forgot my password?
Click “Forgot Password” on the login page and follow the reset instructions sent to your email.
What if I forgot the email address I registered with?
Email support@pivotproductdesigns.com with your name and any order information, and we’ll help you recover your account.
How can I get updates, discounts, and exclusive offers?
Join our email list to receive exclusive product drops, workout tips, and early access to promotions.
How can I contact customer service?
You can reach our team anytime by emailing us at support@pivotproductdesigns.com or filling out the contact form on our contact page. We typically reply within 48 hours.
Got Questions?
Click the Contact button below to fill out a request form and we will reply ASAP.
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